During preparation of Citizen Charter, all the services were mapped by the departmental heads to bring an improvement in the municipal service delivery, followed by citizen’s expectations noted during ward level workshops and accordingly the final citizen charter published by the municipality which is a combination of citizens’ demand as well as departments’ views on time period by which they would be able to provide the service.
| Section | Name of the Service | How to Apply | Service Delivery Time | Emergency Service | Designated Officer | Appellate Officer | Reviewing Officer |
|---|---|---|---|---|---|---|---|
| Tax Section | Mutation & | On Specified Form/ | 30 Days | 15 Days | Executive Officer | Chairman | District Magistrate |
| Holding Assessment (Interim) | On Plain Paper | ||||||
| House to House Tax Collection | Daily/Mahalla | ||||||
| Holding Searching Certificate | On Plain Paper | One Day | |||||
| Public Section | Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger on life and property of public. | Executive Officer | Chairman | District Magistrate | |||
| Within 7 days | |||||||
| Repairing of drains | 2 to 7 days depending on urgency. | ||||||
| Repairing / removal of street furniture | 2-7 days depending on urgency. | ||||||
| Repairing of bridges/ culvert or providing temporary thorough fare over any water course till repairing of the bridge/ culvert. | |||||||
| 15 days | |||||||
| Restoration of road, drain, culvert etc. after installation/ repairing of water supply/ electric/ telephone or lines of other utilities lying under or beside such road/ drain/ culvert etc. | |||||||
| 15 days | |||||||
| Issuance of copy of Birth and Death Certificate | On Specified Form | Within 7 days, if recorded after the birth and death. | |||||
| Issuance of Cremation Certificate | At the time of cremation from the crematorium/ burial ground, if cremated or buried, as the case may be, in a crematorium/ burial ground of a Urban Local Body. | ||||||
| Correction of records related to Birth or Death Certificate | 7 to 15 days | Executive Officer | Chairman | District Magistrate | |||
| Issuing of Birth & Death Certificate | On Specified Form | 3 Days(After verifying the documents of Nursing Home/Hospital) | |||||
| Food License | On Specified Form | 3 Days | |||||
| In case of Home Birth/Death | On Specified Form | 7 to 15 Days | |||||
| Water Supply(Tank) | On Plain Paper | Then and then(If tank is available) | |||||
| Cleaning of Drain | - | 1 to 3 Days | |||||
| Cleaning of Garbage | - | 1 to 2 Days | |||||
| Taking away of Dead Animals | On Plain Paper/In Specified section, verbally | Within 12 hours | |||||
| P.W.D. | Sanction of Site Plan and building plan of residential buildings having height of less than 14.5 meters | 15 days | Executive Officer | Chairman | District Magistrate | ||
| Sanction of Site plan and building plan for commercial or mixed use buildings. | 30 days | ||||||
| Sanction of Site plan and building plan for institutional buildings. | 45 days | ||||||
| Sanction of plan for addition, alteration or repairing of old buildings. | 15 days | ||||||
| Approval & Sanction of Site Plan | On Specified Form | 30 Days | 2 Days | ||||
| Building Plan | |||||||
| Unauthorised Construction & other complains | On Plain Paper | Within 15 Days | |||||
| Building Completion Certificate | On Plain Paper | 5 Days | |||||
| Renewal of Building Plan | On Specified Form | 15 Days | 7 Days | ||||
| Certified Copy of Building Plan | On Plain Paper | 15 Days | 7 Days | ||||
| Water Supply Section | Effecting of new house connection/ shifting of water connection. | 45 days from receipt of application if main supply line are avaiable | Executive Officer | Chairman | District Magistrate | ||
| Arresting leakage of water in mains and wash of ferrule. | 2 days | ||||||
| Change of shifting of ferrule | 15 days | ||||||
| Supply of water through tanker / lorry | Within 24 hours of application. | ||||||
| Stoppage of misuse of water due to malfunction/ removal of street taps etc. | 10 days | ||||||
| Replacement of defective meter. | 30 days | ||||||
| Actions against illegal method of taking water from municipal mains. | 2 to 10 day | ||||||
| House connection | On Plain Paper | 10 Days(After fulfilling the requirements | 5 Days(Based on Enquiry | ||||
| Repairment of Pipeline | On Plain Paper | 2 days | |||||
| Repairing house connection | On Plain Paper | 2 days | |||||
| Repairing of Tube-well | 2 days | ||||||
| Conservancy : | Cleaning of chocked drain | 2 days | Executive Officer | Chairman | District Magistrate | ||
| Cleaning of hydrants | 7 days (except in the urgent occasions of water logging) | ||||||
| Cleaning of garbage after receipt of Special Cleansing Charge. | Executive Officer | Chairman | District Magistrate | ||||
| 1 day | |||||||
| Removal of materials dumped on the public thoroughfare. | Within 2 days from the date of expiry of term, as determined by the Urban Local Body, of the owner of such material to remove. | ||||||
| Enlistment of Profession Trade and Calling and other licences : | New Enlistment Certificate | Executive Officer | Chairman | District Magistrate | |||
| 30 days | |||||||
| Renewal | 10 days | ||||||
| Registration of cart, carriage etc. | 15 days | ||||||
| License section | Licence for advertisement | 30 days | Executive Officer | Chairman | District Magistrate | ||
| License of Private Market | On Specified Form | 60 Days | |||||
| New Trade License | On Specified Form | 3 days | |||||
| Renewal of trade license | On Specified Form | 2 days | |||||
| Rickshaw/Van license | On Specified Form | 1 day | |||||
| Electric: | Repairing of street light | On plain paper | 7 days | Executive Officer | Chairman | District Magistrate | |
| Installation of new street light | 7 days from the date of completion of installation of poles and connection by the electric supply agency. | ||||||
| Establishment section | Issuance of any type of certificate or certified copy | 60 days | Executive Officer | Chairman | District Magistrate | ||
| Residential certificate | On plain paper/verbal request | Then and then | |||||
| Free treatment certificate | On plain paper/verbal request | Then and then | |||||
| B.P.L./SC/ST/OBC certificate | On plain paper/verbal request | 1 day | |||||
| Life certificate | On plain paper/verbal request | 1 day | |||||
| Hereditary Certificate | On plain paper with required documents | 2 days | |||||
| Hall booking | On plain paper | 30 days if available | |||||
| Water booking | On plain paper | 1 st come 1 st serve if available. | |||||
| Application for new Garbage trailer vat | On plain paper | 1 st come 1 st serve | |||||
| Ambulance service | On plain paper | 1 st come 1 st serve |